Rules and policies

Common rules
Under no circumstances it is permitted to open the packaging, touch, or taste the food. No dispute or conflict generation or involvement is permitted in...
Tue, Jun 1, 2021 at 12:43 PM
Scheduled hours
The following only applies to these cities and zones: Budaörs Dunakeszi Dunaújváros Kecskemét Miskolc Nyíregyháza Sopron Szentendre Szolnok Szomb...
Tue, Sep 7, 2021 at 11:51 AM
How to communicate with customers?
Communicating well with customers is crucial to the company's perception and quality of service and, in the long run, also affects the number of orders...
Fri, Feb 7, 2020 at 2:58 PM
Communication
Expectations on communicating with customers have been detailed above, but beyond that, you will have ongoing, day-to-day contact with restaurant staff and ...
Tue, Jun 1, 2021 at 12:59 PM
Gear
We provide every courier partner with high-quality Wolt branded gears that includes all the equipment needed for delivering food. We would like to ask you t...
Tue, Jun 1, 2021 at 1:06 PM
When exactly to mark an order as delivered
Only mark that you have delivered the order if you have already actually given it to the customer. When you mark your order as delivered in the courier app...
Tue, Jun 1, 2021 at 1:12 PM
Sanctions for violating our rules
Mixed up orders More and more complaints about mixed orders are being received by customer service, the vast majority of which end up compensating the c...
Mon, Jan 18, 2021 at 9:46 AM
HACCP Handbook
Food safety guideline and good hygiene practices Information on the requirements for transport vehicles Delivery vehicles, delivery bags: The deli...
Mon, Jul 12, 2021 at 2:25 PM