Rules and policies

Common rules
Under no circumstances it is permitted to open the packaging, touch, or taste the food. No dispute or conflict generation or involvement is permitted in...
Fri, Feb 7, 2020 at 2:52 PM
Scheduled hours
You can book Scheduled Hours to let Wolt know you are committed to completing delivery tasks during a specific time period. The point of Scheduled Hours is ...
Tue, Apr 27, 2021 at 11:54 AM
How to communicate with customers?
Communicating well with customers is crucial to the company's perception and quality of service and, in the long run, also affects the number of orders...
Fri, Feb 7, 2020 at 2:58 PM
Expectations on communicating with customers have been detailed above, but beyond that, you will have ongoing, day-to-day contact with restaurant staff and ...
Fri, Feb 7, 2020 at 3:16 PM
We provide every courier partner with high-quality Wolt branded gears that includes all the equipment needed for delivering food. We would like to ask you t...
Tue, Feb 23, 2021 at 10:01 AM
When exactly to mark an order as delivered
this article is being translated
Fri, Jun 12, 2020 at 4:19 PM
Sanctions for violating our rules
Mixed up orders More and more complaints about mixed orders are being received by customer service, the vast majority of which end up compensating the c...
Mon, Jan 18, 2021 at 9:46 AM
HACCP Handbook
[this site is being translated]
Tue, Mar 16, 2021 at 3:02 PM