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Welcome
Login
Knowledge base
General
Onboarding process
13
Online invoicing (NAV) registration
How does the application process work?
How can I become a sole entrepreneur?
May I recommend my friend?
How can I work as a student?
See all 13 articles
CP App
15
Where can i download the Wolt Courier Partner App?
How can I call customers through the CP Application?
Stats and Payouts
Why do I get tasks with minus times?
How can I go online?
See all 15 articles
Tips and Tricks
9
What to do between deliveries?
Rain and bad weather
General tips and tricks
Problems and obstacles
The perfect pickup
See all 9 articles
Gears & administration
6
Gear pickup/replacement (for active couriers only)
How can I get a Wolt Taxi-Sign or a Wolt Scooter Box?
Dropping off gears
Cleaning your gears
Administration
See all 6 articles
Payouts and Invoicing
8
When does Wolt issue payouts?
How can I register the invoicing software?
My invoice is wrong, what to do?
My payment hasn't arrived
Deposit refund
See all 8 articles
Rules and policies
8
Common rules
Scheduled hours
How to communicate with customers?
Communication
Gear
See all 8 articles
Payment model
5
Base fee
Distance fee
Guarantee
Tips
Autumn bonus 2021
Coronavirus Information and FAQs
0
Agency model
1
Agency model FAQ
Change in vendor data
1
Change in Courier Partner data
Courier insurance
General
13
What is Wolt’s courier partner insurance about?
Who is insured?
When am I covered?
Do I need to somehow activate this insurance?
Who provides the insurance and handles the claims?
See all 13 articles
Accident Insurance
7
What does this accident insurance cover?
When am I covered by this accident insurance?
Is there an excess in this accident insurance (i.e. an amount I have to pay myself if I get, for example, hospital treatment that is covered by the insurance)?
I already have a mandatory motor vehicle liability insurance / traffic insurance. How does it relate to the accident insurance provided through Wolt?
Who is the claim handler for the accident insurance?
See all 7 articles
Coronavirus
General information
3
Why does everyone go crazy from coronavirus?
How can I help to keep everyone safe?
What shall I do if I feel sick?
Contactless delivery
5
What's this new function in the app?
How to make the dropoff?
Where shall I leave the food if there's no info about it?
Recommendations for restaurants
If you'd like to deliver a non-contactless order contactlessly
Location comments
Budapest venues
12
Mammut
Hummus Point Wesselényi
ALLEE restaurants
Where to park at pickups in WestEnd?
Where to park at Allee shopping center pickups?
See all 12 articles
Észak-Pest
5
Where to pick up at Pólus Center?
Where to pick up at ASIA CENTER?
ÁRKÁD Budapest
How can I work in Észak-Pest?
Váci út 19
Dél-Pest
4
KÖKI Terminal
How can I work in Dél-Pest?
Where can I park near Csepel Plaza? How can I reach nearby partners?
No-Bike zone in Dél-Pest
Óbuda
1
How can I work in Óbuda?
Budaörs
2
How can I work in Budaörs?
Unipatika Budaörs
Érd
2
Where can I wait for tasks in Érd?
Surgepricing in Érd
Szentendre
2
Surgepricing in Szentendre
Where can I wait for tasks in Szentendre?
Rákosmente
0
Dunakeszi
2
How can I work in Dunakeszi?
Surge pricing in Dunakeszi
Vecsés
1
How can I work in Vecsés?
City information
Budapest
5
Courier fees and surge pricing during peak hours
Area specific payment rules in Budapest
Where and how can I drop off my courier gears if I want to have a longer break in deliveries or I want to stop working?
Budapest logistics settings
Bicycle shops and services in Budapest and its surroundings
Pécs
4
Pécs logistics
Area specific payment rules in Pécs
Courier fees and surge pricing in Pécs
How can I return / change my gear in Pécs?
Győr
4
Győr logistics
Courier fees and surge pricing in Győr
How can I return or change or my gear in Győr?
Parking at Győr Plaza
Debrecen
3
Where can I wait for tasks in Debrecen?
Courier fees and surge pricing in Debrecen
How can I return / change my gear in Debrecen?
Szeged
3
Courier fees and surge pricing in Szeged
Where can i wait for tasks in Szeged?
How can I return my gear in Szeged?
Székesfehérvár
3
Where can I wait for tasks in Székesfehérvár?
Courier fees and surge pricing in Székesfehérvár
How can I return my gear in Székesfehérvár?
Miskolc
3
Courier fees and surge pricing in Miskolc
Where can I wait for tasks in Miskolc?
How can I return / change my gear in Miskolc?
Szolnok
3
Courier fees and surge pricing in Szolnok
Where can I wait for tasks in Szolnok?
How can I return / change my gear in Szolnok?
Szentendre
0
Dunaújváros
3
Courier fees and surge pricing in Dunaújváros
Where can I wait for tasks in Dunaújváros?
How can I return / change my gear in Dunaújváros
Nyíregyháza
3
Courier fees and surge pricing in Nyíregyháza
Where can I wait for tasks in Nyíregyháza?
How can I return / change my gear in Nyíregyháza
Szombathely
3
Courier fees and surge pricing in Szombathely
Where can I wait for tasks in Szombathely?
How can I return / change my gear in Szombathely
Kecskemét
3
Courier fees and surge pricing in Kecskemét
Where can I wait for tasks in Kecskemét?
How can I return / change my gear in Kecskemét?
Veszprém
3
Where can I wait for tasks in Veszprém?
Courier fees and surge pricing in Veszprém
How can I return / change my gear in Veszprém?
Sopron
3
Where can I wait for tasks in Sopron?
Courier fees and surge pricing in Sopron
How can I return / change my gear in Sopron?
Tatabánya
3
Where can I wait for tasks in Tatabánya?
Courier fees and surge pricing in Tatabánya
How can I return / change my gear in Tatabánya?
Békéscsaba
3
Courier fees and surge pricing in Békéscsaba
Where can I wait for tasks in Békéscsaba?
How can I return / change my gear in Békéscsaba?
Eger
3
Courier fees and surgepricing in Eger
Where can I wait for tasks in Eger?
How can I return my gear in Eger?
Kaposvár
3
Courier fees and surge pricing in Kaposvár
Where can I wait for tasks in Sopron?
How can I return / change my gear in Kaposvár?