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Knowledge base
General
Onboarding process
11
Online invoicing (NAV) registration
How does the application process work?
How can I become a sole entrepreneur?
May I recommend my friend?
How can I work as a student or retired?
See all 11 articles
CP App
15
Where can i download the Wolt Courier Partner App?
How can I call customers through the CP Application?
Stats and Payouts
Why do I get tasks with minus times?
How can i go online?
See all 15 articles
Tips and Tricks
8
What to do between deliveries?
Rain and bad weather
General tips and tricks
Problems and obstacles
The perfect pickup
See all 8 articles
Payouts and Invoicing
4
When does Wolt issue payouts?
How can I register the invoicing software?
My invoice is wrong, what to do?
My payment hasn't arrived
Rules and policies
7
Common rules
Scheduled hours
How to communicate with customers?
Communication
Gear
See all 7 articles
Payment model
5
Base fee
Distance fee
Bonus
Guarantee
Tips
Coronavirus Information and FAQs
1
New information about contactless delivery
Gear information
1
How can I get a Wolt Taxi-Sign or a Wolt Scooter Box?
Courier insurance
General
14
What is Wolt’s courier partner insurance about?
When am I covered?
Do I need to somehow activate this insurance?
Who provides the insurance and handles the claims?
What should I do in case of an accident?
See all 14 articles
Accident Insurance
7
What does this accident insurance cover?
When am I covered by this accident insurance?
Is there an excess in this accident insurance (i.e. an amount I have to pay myself if I get, for example, hospital treatment that is covered by the insurance)?
I already have a mandatory motor vehicle liability insurance / traffic insurance. How does it relate to the accident insurance provided through Wolt?
Who is the claim handler for the accident insurance?
See all 7 articles
Coronavirus
General information
3
Why does everyone go crazy from coronavirus?
How can I help to keep everyone safe?
What shall I do if I feel sick?
Contactless delivery
5
What's this new function in the app?
How to make the dropoff?
Where shall I leave the food if there's no info about it?
Recommendations for restaurants
If you'd like to deliver a non-contactless order contactlessly
Gears & administration
5
Picking up gears
Dropping off gears
Cleaning your gears
Administration
My delivery bag is broken. What should i do?
Location comments
Budapest venues
12
Mammut
Where to pick up at Pólus Center?
Where to pick up at ASIA CENTER?
Hummus Point Wesselényi
ÁRKÁD Budapest
See all 12 articles
City information
Budapest
10
Surge pricing during peak hours
Area specific payment rules in Budapest
Budapest logistics settings
How can I work in Budaörs?
How can I work in Újpest?
See all 10 articles
Pécs
3
Pécs logistics
Area specific payment rules in Pécs
Daily bonuses in Pécs
Győr
2
Surgepricing in Győr
Győr logistics
Debrecen
2
Debrecen logistics
Daily bonuses in Debrecen
Szeged
2
Surgepricing in Szeged
Where can i wait for tasks in Szeged?
Székesfehérvár
3
Surgepricing in Székesfehérvár
Where can i pick up my gears in Székesfehérvár?
Where can i wait for tasks, what is the delivery area?
Miskolc
2
Surgepricing in Miskolc
Where can I wait for tasks in Miskolc?
Szolnok
2
Surgepricing in Szolnok
Where can I wait for tasks in Szolnok?
Szentendre
2
Surgepricing in Szentendre
Where can I wait for tasks in Szentendre?