Scheduled hours

Modified on Tue, Feb 18 at 1:10 PM

The following section applies only to the following cities and zones:

Dunaújváros
Gödöllő
Kaposvár
Szentendre
Zalaegerszeg
Southern Agglomeration
Northern Agglomeration
Mosonmagyaróvár
Nagykanizsa
Pápa
Szekszárd
Tata
Esztergom
Keszthely
Balatonfüred
Siófok
Velence
Kazincbarcika

In all other cities and zones, scheduled hours are not available.

Important conditions for guaranteed hourly earnings

In addition to performance-based earnings, another way to earn is through scheduled hours. To benefit from guaranteed hourly earnings, it is crucial to understand and meet all the necessary requirements. Here’s what you need to know:

To receive the guaranteed minimum hourly pay for scheduled hours, you must remain online throughout the entire scheduled period and accept and complete deliveries. A short break of 5-10 minutes outside peak hours is acceptable.
Do not go offline for breaks during peak hours (11:00-14:00 and 18:00-21:00).
Outside of peak hours, always ask customer support for approval if you need a break longer than 5-10 minutes. They have real-time visibility into the situation in your city.

IMPORTANT: You will only receive payment for scheduled hours if you are online and within the delivery zone for the entire scheduled period! A few short breaks are acceptable, but depending on the city, you must complete at least 70-80% of the scheduled hours to be eligible for the scheduled hour payment. If this requirement is not met, you will not receive any payment for scheduled hours—even for the hours you did complete. When you schedule hours, we count on your availability for the full period.

By scheduling hours, you indicate how many couriers we can rely on during a specific time, allowing us to plan for the expected order volume. If you do not complete a scheduled hour and do not notify us in advance, this may cause financial losses for us and take away the opportunity from other couriers to book and complete that scheduled hour. Only schedule hours that you are sure you can complete unless an emergency arises.

If you fail to complete a scheduled hour and do not notify customer support in advance, your ability to book scheduled hours will be removed, and all your existing scheduled hours will be canceled. After that, you will only be able to earn based on the performance-based model.

You must stay within your selected delivery zone for the entire duration of your scheduled hour. If you switch zones during a scheduled hour, you may still receive delivery requests, but the system will not credit you with the guaranteed minimum hourly pay.

If you do not accept deliveries while on a scheduled hour, we will set you offline after a conversation and revoke your ability to book scheduled hours.

Payment processing and troubleshooting

If you meet all the above requirements but do not see your scheduled hour earnings in your balance, first wait 1-2 hours. Our system takes some time to process scheduled hour payments. The best approach is to check at the end of the day or the next morning. If you still do not see the payment, contact us so we can investigate the issue.

Additional conditions for the Northern and Southern Agglomeration zones

In the Northern and Southern Agglomeration zones, scheduled hours can only be completed with motorized vehicles(car or motorbike). If you deliver by bicycle, the guaranteed hourly payment will not be credited.