Scientists and authorities around the world are monitoring the spread of the virus and no food-borne infection has been reported so far, so according to EFSA (European Food Safety Authority) guidelines, we will continue to serve our customers with increasing attention.
It is important that if you notice any symptoms of illness (cough, increase in heat, fever, headache, sudden swelling), stop delivering immediately and consult a doctor. If a viral illness happens within your family or neighborhood, or someone arrives at your surroundings from a country that has been recently added to the no-entry list (Italy, China, South Korea, Iran), suspend work for 2 weeks for your own and others safety.
More and more misconceptions and misinformation are circulating about the virus. Do not fall for any news other than what you get from us or read on WHO. Here is also a list of the most common misconceptions (in English).
Continue to pay special attention to hygiene! Wash your hands often and clean the bag several times a day (morning-evening). If the food is not properly packed, please inform the restaurant and customer service and make sure not to touch the food but the bag you receive it in. Always keep your order in your bag. Also avoid handshaking and contact with others while working. Don't forget to regularly use disinfectant to clear your hands while working.
REPLACEMENT OF EQUIPMENTS
You can still enter the office only by appointment. Please pay attention to arriving in the given timeslots as we cannot guarantee entry for those arriving earlier or later. After entering the door, look for the package with your name on it and only take that. If you brought back something, put it back to the place where your package was. Get your gears quickly and minimize contact with any colleague who might be there!
Your need for equipment has to have a good reason: your basic equipment is incomplete or unusable. Do not change equipment for the reason that you do not like the particular model of jacket / bag! If functional, we still do not intend to replace them or issue another one. In addition, the issuance of Wolt taxi signs and motor boxes are suspended for an indefinite period of time.
We are committed to ensure that Wolt employees can do their jobs from home as soon as possible, so if you have any questions or problems, rely on customer support as you will not find us in the office. It is important that you understand that these measures are in your best interest, so you really should only schedule time for equipment administration that is essential to your job.
As always, please always read the customers' comments within the courier partner application and act accordingly.
Starting today, customers can use a new contactless transfer feature within the app. This provides them with a non-contact delivery option, which reduces the risk of infection. To avoid any confusion, if you deliver such an order, please take a picture of it as soon as you have placed the package at the place requested by the customer, be it front of a door, window sill or door handle. The picture does not have to be sent to customer service, unless requested later.
You can recognize such orders by the NO CONTACT DELIVERYin the comment as shown in the picture below: