How can I change / return my gears?

If you want to change or return your gear, you can do so at one of our laundry partners in the cities listed below. If you can't find your city, you can find out what to do at the bottom of this article. 

If your equipment is only dirty but still usable, the easiest way is to try to wipe dirty surfaces with a cleaning cloth or wash clothes at home. Please only replace your items if they are truly unusable!

Please note the following when dropping off your equipment:

• Check the pockets of your bags and coats to make sure there are no personal items left inside. 

• Our laundry partners are unable to receive you outside the specified times!

• At the laundries, ONLY the equipment that requires a deposit must be handed in, a list of which can be found here: https://woltfutarok.com/kaucio/ 

• You can find important infos here about returning of deposit.

• In smaller cities, laundries can replace broken equipment for you, but they may not have everything in stock. In this case, you can order the missing items through this site: http://wolt.me/request-gear

Budapest and its areas:

Address and opening hours of the laundry:

1133 Budapest, Kárpát utca 42.

Monday 10:00 - 12:00

Wednesday 14:00 - 16:00

Friday 10:00 - 12:00

Debrecen:

Wishy Washy mosoda

4025 Debrecen, Nyugati utca 5-7.

Monday - Friday    8:00 - 15:20

Győr:
Eco-Disin Kft.

9025 Győr, Bercsényi liget 26 /b.

Tuesday        8:00 - 10:00

Friday     8:00 - 10:00

Sopron:

#VASALÁS

9400 Sopron, Selmeci utca 15-17.

Tuesday - Saturday 10:00 - 18:00

Phone number: +36706326333

Szeged:

Patyolat Szeged

6721 Szeged, Szent István tér 3.

Monday - Friday    8:00 - 17:30

Saturday    8:00 - 13:00

If we don't have a laundry partner in your city, or if for some reason you can't drop off your equipment at the laundry:

In this case, you can return your stuff to us using a packing point system if you temporarily or permanently stop delivering with Wolt. You can use our partner, DPD for this purpose as follows:

1. Fill in the gear return request form

2. Wait for the shipping label to arrive by email within 1–2 business days.

3. Download and print the shipping label.

4. Pack your gear securely. Cardboard or plastic wrap is recommended.

5. Attach the label in a clearly visible place and make sure it is not covered, so it can be scanned at the parcel point.

6. Choose a nearby DPD parcel point for drop-off. Please note that you cannot use a self-service package point.

7. Drop off your package. It will be shipped within 2–3 business days.

If you're taking a longer break, but then want to resume your courier activities, you can keep your equipment. In this case, please contact us via the Support Chat to discuss the details.

• It is important to note that in this case the deposit will not be refunded to you, but the return is much quicker than if you had requested new equipment.

Please make sure that you have followed all the steps above! We cannot be held responsible for parcels sent incorrectly, and we cannot refund the deposit.